Refund policy

Below policy is applicable for purchases through Nabat Organic Website

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and undamaged. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at online@nabatorganic.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at online@nabatorganic.com.

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

Refunds are not applicable unless you have received damaged or defective items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using money transfer in USD within 3 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at online@nabatorganic.com.